A high-quality customer service is your organisation’s display window to the outside world. The customer’s experience of the services provided is very important to the public image of public organisations and state bodies. As services have largely migrated to the online world, customer expectations of the speed and quality of service increase. Timely services backed by comprehensive content make the functions of your public organisation more efficient and save time.
HAUS provides customer service coaching tailored specifically for each organisation, intended to help the organisation to analyse and develop their service processes. The coaching also focuses on common problems of customer interaction and provides guidance for moving customer situations towards the desired goal.